TERMS AND CONDITIONS
These terms and conditions (the “Terms and Conditions”) govern the use of heatupagency.com (the “Site”). This Site is owned and operated by Heat Up Sales and Marketing Ltd.. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Heat Up Sales and Marketing Ltd. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following services are available on our Site:
- Leads;
- Sales Guides
- Maintenance plan services
- Payment processing
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: If you would like to cancel your subscription to any package you must do so before your next billing date. Your next billing date will be clearly marked on your previous invoice. If you have not yet received an invoice your billing date is 30 days from the day you first purchased one of our products. For example, if you purchased a premium lead package on December 9th, 2021 you would have until Jan 8th, 2022,11:59pm to cancel your subscription without being billed for the next month.
Payments
We accept the following payment methods on our Site:
- Credit Card.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
Refunds do not apply to the following goods:
- The one-time fee’s for the successful sale of a maintenance contract is non-refundable.
- Any transaction fees that we incur in related to fulfilling services you have purchased from us
- Any set up fees
Refunds for Services
We provide refunds for services sold on our Site as follows:
- We offer a 100% money back guarantee on all leads we deliver. You have 30 days after the leads are delivered to you to request a refund on any leads that are un satisfactory to you. We will refund you a prorated amount based on how many leads you found unsatisfactory. For example if you are a Premium Leads Member your package is $400/month which includes 5 leads. The prorated amount per lead would be $80 per lead. If, in this case, you found 2 leads to be unsatisfactory, we would refund you $160. To start the refund process please contact info@heatupagency.com. Note: The one time set up fee before any services are delivered is non refundable. This cost covers the extensive set up process that is required to get your account set up and lead generating assets arranged.
Guarantees
The following guarantees apply to our Site:
- We offer a 100% money back guarantee on all leads if you are not happy with them. You have 30 days to request a refund from the date we sent the you the lead..
Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Heat Up Sales and Marketing Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Heat Up Sales and Marketing Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Heat Up Sales and Marketing Ltd. are unable to resolve any dispute through informal discussion, then you and Heat Up Sales and Marketing Ltd. agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Heat Up Sales and Marketing Ltd..
Notwithstanding any other provision in these Terms and Conditions, you and Heat Up Sales and Marketing Ltd. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
info@heatupagency.com
______________________________________
You can also contact us through the feedback form available on our Site.
Effective Date: 9th day of December, 2021
©2002-2021 Heat Up Sales and Marketing Ltd.